FAQs

At all our venues we are compliant with government guidelines and the NHS track and trace process. It is recommended that all players 16+ attend the venue with smartphone or other means of access to scan the QR code and complete the NHS track and trace. In line with changes in guidance, this is optional from July 19. If you’re with a player who is under 16 please fill out the Escape Hunt wavier on their behalf.

We want all customers and staff to feel as safe as possible on our adventures and as such we ask that you wear a mask while in our venues. For your benefit, we will continue to have disposable masks available for customers at our venues as well as multiple hand sanitiser points.

To continue to keep our customers and staff as safe as possible, we ask that you do not attend if you or anyone in your household are displaying any known symptoms of COVID-19. Our cancellation policy remains that you can ring and reschedule your booking up to 24 hours before your game play slot.

Please click here for more information – https://escapehunt.com/uk/play-safe/

Think of Escape Hunt as the closest you’re likely to get to starring in a brilliantly plotted escape movie. You and your teammates get locked in a themed room and have to find and solve a series of clues in order to escape. The pressure’s on, the clock’s ticking, the adrenaline’s pumping. Escape Hunt isn’t something you watch, it’s something you experience – right in the heart of the action. We make you earn your freedom, throwing all manner of devious and dastardly red herrings, dead ends and misdirections your way. It’s completely immersive, utterly addictive and totally entertaining. After Escape Hunt, other entertainment just feels flat.

The whole experience lasts around 90 minutes. You’ll spend around 60 minutes in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything, and afterwards we invite you and your group to enjoy our lounge, in-house bar and photo opportunity space.

We’re open 7 days a week, Monday – Sunday, from 10am until 10pm.

We think our games are ideal for groups of between two and six. If you’ve more than six people who want to play then why not split into two teams and have a friendly – or indeed unfriendly – head to head competition?

All our Escape Hunt games are incredibly exciting and utterly immersive, so it’s impossible for us to say. Perhaps the best solution is to play them all!

The headsets we use have plenty of room for your glasses to fit underneath so feel free to keep them on during gameplay.

We have purposefully chosen a very advanced virtual reality software to try and reduce the likelihood that you will experience motion sickness or dizziness while playing the game. However, as with any motion-related activity, in rare circumstances some people might be susceptible to unexpected side effects whilst playing. Your dedicated Games Master will be keeping an eye on you throughout the game and will be able to help immediately should this occur.

Our virtual reality adventures last for up to 45 minutes. We would recommend allowing an hour and a quarter for the whole experience, which includes a briefing beforehand and of course, 45 mins of epic gameplay. Afterwards, we invite you to sit back and enjoy our premium lounge and in-house bar.

Our Virtual Reality game is essentially a virtual escape room. You will each be kitted out with a wireless headset and backpack and transported to a virtual world, with you at its centre. Work together as a team, find and solve a series of clues and complete your mission. The virtual reality game is a fully immersive, interactive, 3D escape game experience. Sound good? We think so!

The VR game experience is open to teams of 2-4 players.

Remote play allows friends, family and colleagues to come together and play Escape Hunt’s physical escape rooms from their own homes. You will play the game using Zoom, a free, secure online video conferencing system. During the game, you will control a real life avatar using verbal commands. What they see is what you will see. You will use verbal commands to move them around the room, find hidden clues, solve puzzles, and see if you can escape before time runs out!

The whole experience lasts around 70 minutes. Exactly like in our physical rooms, you’ll spend around 60 minutes instructing the avatar in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything. We advise that you join your Zoom call at least 5 minutes before your scheduled booking time to make sure your microphone and camera are working.

You will need an internet connection and a desktop/laptop device (phones/tablets can be used, but are not recommended due to screen size). You will need to download Zoom ahead of your slot and we also advise that you have some paper and pen on hand to jot down notes of things you might spot in the room along the way!

Not at all! All players can be in the same household using the same device or players can be in different households each dialling into the Zoom call on different devices.

Our indoor escape room games cost £28 per person for groups of 2-3 players, and £22 per person for groups of 4-6 players.

Our outdoor games cost £22.50 per person for 2 players, £20 per person for 3 players and £15 per person for 4 players.

Our Virtual Reality adventures cost £25 per person for groups of between 2 – 4 players.

All of our Escape Rooms are rated PG (8+) for up to 6 people unless stated otherwise and our VR games are rated 12+ for groups of up to 4. Our Outdoor Games are suitable for ages 8 and up for teams of up to 4 people.

All under 16s must be accompanied during the game by at least one paying adult aged 18 or over.

Arrangements change, we understand. That’s why, if you can no longer make your booking, we’ll do everything we can to reschedule your game free of charge, provided the new date is within 30 days of your original booking. To find out more or change a booking, please get in touch with the Escape Hunt venue you made your booking with.

Certainly, you can add an extra person to the booking as long as you’re still within the maximum number of people for each game. There’s no need to let us know in advance, and they can pay when they arrive. Just remember we only accept card payments at our venues.

Unfortunately not, we don’t provide refunds if someone doesn’t play.

Our print & play games all require a printer and a device you can use to connect to the internet (Mobile, Tablet, Computer etc). Some of our print & play games also require a Facebook Account in order to access certain functions.

To find out more, you can view our games here.

We recommend playing with a minimum of 2 players, with a suggested maximum of 6 players to ensure everyone has an enjoyable experience.

Our print & play games have a suggested gaming time of 1 hour, but this may vary depending on skill level. However, they all come with the freedom to take it at your own pace.

Our digital games are web-based adventures that require a computer or laptop, along with an internet connection.

Currently, our digital games are not compatible to be played on mobile or tablet devices.

We recommend playing with a minimum of 2 players, with a suggested maximum of 4 players to ensure everyone has an enjoyable experience.

We want everyone to enjoy our games to the fullest – if you need a little helping hand we’ve created helping hand clueing tools that are provided as part of your game.

Our Digital Games have a suggested gaming time of 1 hour, but this may vary depending on skill level.

Please note, for The Pegasus Project, once you access the Mission Hub and start your game, you will only have 24 hours before your access expires and you will not be able to re-enter after this time.

Both our Download, Print & Play, and Standard Experience vouchers last for 12 months from date of purchase.

From highly immersive Escape Rooms through to Download, Print and Play games to play in the comfort of your home, there’s something for everyone to enjoy!

We currently offer two types of voucher:

• Download, Print & Play Games – Only valid for Download, Print and Play games.
• Starting from £14.99
• Standard Experiences – These vouchers are valid for Escape Rooms, Outdoor Games and Virtual Reality Experiences. (exc Download, Print & Play)
• Starting from £20

Our Download, Print & Play Gift Vouchers are exclusively valid for our Print & Play games.

They are not valid for Escape Rooms, Outdoor Games and Virtual Reality Experiences.

Our Standard Experience Gift Vouchers are valid for all other Escape Hunt Experiences including Escape Rooms, Outdoor Games and Virtual Reality Experiences but will not be valid for purchase of our Download, Print & Play games.

At this venue currently none of our escape room games are fully wheelchair accessible. We advise contacting your local Escape Hunt to find out more about their facilities, and which games are best suited to the needs of your group.

We aim to make our games as accessible as possible and inclusive to all who want to enjoy them. We allow carers to accompany customers with disabilities in the game free of charge, and we also allow assistance dogs in the game rooms.

Of course – the more the merrier! Our games masters monitor every game on CCTV so if you want to leave the room just let them know and you’ll be free in moments. If you’ve any specific worries then we suggest you speak to a health professional or GP before playing.

Absolutely. Our games rooms aren’t particularly confined, and our games masters are always on hand to release you the moment you want to leave.

Some of our games make use of special effects, including smoke machines, strobe lighting and lasers. If you have any medical conditions that may be affected, or indeed any medical conditions at all that we need to be aware of (including allergies), please be sure to let site teams know when making a booking.

Absolutely – our games are thrilling but never, ever dangerous. Rest assured that whatever happens, you’re in safe hands. Our games masters are highly trained and very vigilant, and as you’d expect, player safety is our number one concern.

Of course! Who wouldn’t love to receive a gift voucher for the most exciting experience they’ll have all year? Visit the gift vouchers page, located in the footer of our website for more info.

We serve alcoholic and non-alcoholic drinks onsite. We can also arrange food for you to enjoy after your game. Get in touch with your venue for more details.

Nope – just you, your team and a set of working brains!

Black tie/ball gown, obviously. Just kidding – come as you are, although we do suggest comfortable clothing as the games can get quite intense.